Privacy Policy

1. Introduction

At ECA Community & Nursing Support Services, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information. By using our services, you agree to the terms outlined in this policy.

2. Information We Collect

We may collect the following types of information:

Personal Information: Includes your name, address, phone number, email address, and any other details you provide to us.
Health Information: Includes medical history, health conditions, and other related data necessary for providing personalized care and support.
Financial Information: Includes payment details and billing information required for processing transactions and managing accounts.
Service Usage Information: Includes records of your interactions with our services, including appointment details and service preferences.

3. How We Use Your Information

We use your information for the following purposes:

To Provide Services: To deliver the care and support services you have requested and to manage your account.
To Improve Our Services: To analyze and improve the quality of our services based on your feedback and usage patterns.
To Communicate with You: To send you information about our services, updates, and any changes to our policies.
To Process Transactions: To handle billing, payments, and any financial transactions related to our services.
To Comply with Legal Obligations: To meet regulatory and legal requirements, including maintaining records and responding to legal inquiries.

4. How We Share Your Information

We may share your information in the following circumstances:

With Your Consent: We will only share your information with third parties if you have given us explicit consent to do so.
With Service Providers: We may share your information with third-party service providers who assist us in delivering our services, such as payment processors or IT support.
For Legal Reasons: We may disclose your information if required by law or in response to legal processes, such as court orders or subpoenas.
To Protect Rights and Safety: We may disclose your information to protect our rights, safety, or the safety of others, including in cases of emergency.

5. Data Security

We implement a range of security measures to protect your personal information, including:

Physical Security: Secure facilities to protect against unauthorized access.
Technical Security: Encryption, firewalls, and secure servers to safeguard electronic data.
Administrative Security: Policies and procedures to ensure that only authorized personnel have access to your information.

6. Your Rights

You have the following rights regarding your personal information:

Access and Correction: You can request access to or correction of your personal information held by us.
Data Portability: You may request a copy of your information in a structured, commonly used format.
Deletion: You may request that we delete your personal information, subject to legal and regulatory requirements.
Opt-Out: You can opt out of receiving marketing communications from us at any time.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us understand how you use our site and improve our services. You can manage your cookie preferences through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website. Your continued use of our services constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us at:

ECA Community & Nursing Support Services
Unit 2/14 Elm Grove
Mount Waverley VIC 3149
Email: info@ecacns.com.au
Phone: 0474 284 492